BOOKING DEPOSIT / CANCELATION FEE
For some specific procedures, you may be required to make a small deposit in advance to secure your appointment. (In most cases, the amount is £50).
You can pay the rest of money when you have received the procedure.
If you decide not to have the procedure after the consultation, you could get your full deposit back.
You can cancel your appointment or reschedule the date for free at least 24 hours before your appointment.
However, if you cancel the appointment less than 24 hours before your appointment or simply not show up, we will not refund the £50 deposit.
If you rearrange the schedule less than 24 hours before your appointment, we will only refund you £20 deposit.
We will do our best to accommodate late arrivals. But the late arrivals could result in the reduction of consultation time or the increase of your waiting time.
REFUNDS FOR COURSES
You can claim for a refund of courses fee which you have already paid, but the actual amount you will receive will be the preferential price of the course deducting the original price of sessions you have received.
We allow your families or friends to continue your unfinished courses.
Example 1: the price of mesotherapy is £350 for a single session, and the course is £900 for three sessions. If you have had one session, you can get a refund of £550. If you have had two sessions, the refund would be £200 pounds.
Example 2: the price of Thermage course(full face session + eyes session) is £3599 and Thermage face session is £2530. If you purchased the Thermage course and only did the face session, the refund would be £1069.
If the course includes a freebie (such as facial mask) or other additional procedures, the original cost of freebie or other additional procedures will be deducted from your refund.
REFUNDS PROCESSING TIME
It may take up to 10 working days for the refund to be processed.
CURRENCY EXCHANGE RATE
All our procedures and products are priced in British pound sterling (GBP). If you are paying in another currency other than GBP, the amount will be calculated based on Live Foreign Exchange Rates at the time of payment.
If you would like the refund to be paid in another currency other than GBP, the amount will be calculated based on the original purchase price in GBP and the Live Foreign Exchange Rates at the time of the refund transaction.
OUR LIABILITY / FORCE MAJEURE
If the event qualifies as force majeure occurs, such as the coronavirus (COVID-19) pandemic or lockdown, we will not be liable to you for any losses arising from any delays of your treatment schedule. If you would like to ask for a refund, please follow and refer to the above refund policy.